Help Desk Duty

This is a bit of a worry really, seeing as it encompasses a part of my day job, if I am on “Help Desk” duty.

Maybe that’s why, when the phone rings at home, I do my utmost answering it. It doesn’t matter that it’s likely to be someone I know and have been dying to hear from, I hate the bloody phone. That grey, plastic, chirruping machine that insists on interrupting my free time with Renee and Ella at inopportune moments, requiring me to respond to its summons like a drone.

As you all know, the overseas marketing call has now reached plague proportions here in Australia and has done a great deal of damage to the already tenuous willingness to answer the phone. You can tell straightaway – a fuzzy sound, several seconds pause, and a strong Indian or Pakistan accent saying, “Helloooo, is that Mr…?” The only time I ever get called “Mr” is in the doctor’s waiting room or by a telemarketing maggot.

The old cliche of a woman on the phone to her mates for hours and hours seems very outdated to me. My friends are more likely to see the phone as another chore on their never-ever-completed list of things to do around the house – none of us see an hour long chat after 8pm as something fun. A few of us – myself included – have admitted that we sometimes purposely call when we know that the person is not likely to be at home. This enables us to leave a brief but useful message on the phone without the lingering chitchat we’d all desperately like to avoid.

Published by theirishduck

I love the ability where I can plan, prioritise, design, develop and deliver blended learning solutions for a variety of markets. I love to consult and advise about the best use of digital learning and improve design standards in line with evolving ways of working. I also enjoy to keep up to date with, understand and regularly recommend emerging technologies and practice to improve individuals, teams and organisational capabilities. With over 12 years digital learning experience and demonstrated experience in both instructional design and eLearning development, I have also a lot of experience conducting training needs analysis including how to leverage principles such as design thinking and root cause analysis to understand and address performance gaps. I also have led many facilitation workshops and even presented at iDesignX and Game Developers Conferences both here in Australia, Wales and in the United States. I bring loads of coding experience in Java, ASM, C++, HTML, JavaScript, SCORM and xAPI, as well as proven capability using Adobe Captivate, Trivantis Lectora and Articulate Storyline 360 Studio authoring programs. Of course, Adobe Creative Cloud is also part of my toolbox which I also use daily. Being taught traditional and advanced 3D animation techniques, I love hand drawing and polymer clay sculpture, but can also use the Blender, 3D Studio Max, Maya and Softimage applications. With strong multimedia, training and programming backgrounds, I understand modern learner behaviour including micro and social learning, I am very familiar with most LMSes and app-based (XCode and Android Studio), adult learning models and e-solutions. I also possess the ability to manage multiple projects simultaneously, whilst being pro-active in delivering work independently with minimal supervision, but enjoy working in teams. I've been told I am a resilient, relationship focused guy which can manage and navigate conflicting views and stakeholders/subject matter experts.

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